What to Do If the Insurance Adjuster Keeps Ignoring You

Dealing with an insurance claim after an accident can be stressful, especially if the insurance adjuster is unresponsive. If your calls and emails are being ignored, it can feel like you’re hitting a wall. However, there are steps you can take to ensure your claim is handled promptly and fairly.

1. Document Every Attempt at Communication

One of the most important steps you can take is to keep detailed records of every attempt to contact the insurance adjuster. This includes:

This documentation can be crucial if you need to escalate the issue later on.

2. Follow Up with a Certified Letter

If your phone calls and emails go unanswered, sending a certified letter can be an effective way to get the adjuster’s attention. A certified letter provides proof that your communication was received. In the letter, be sure to:

For guidance on how to write a certified letter, Nolo offers a helpful sample.

3. Contact a Supervisor

If the adjuster continues to ignore you, the next step is to contact their supervisor. Insurance companies have a chain of command, and escalating your concerns can often prompt a quicker response. When you call or write to the supervisor, provide them with:

4. File a Complaint with the Texas Department of Insurance

In Texas, policyholders have the right to file a complaint with the Texas Department of Insurance (TDI) if they feel their claim is being mishandled. The TDI oversees insurance companies and can intervene on your behalf. You can file a complaint online through the TDI website.

If all else fails, it may be time to seek legal assistance. An experienced personal injury attorney can help you navigate the complexities of the insurance claims process and ensure your rights are protected. At Ryan Orsatti Law, we specialize in plaintiff personal injury cases in Texas and can provide the support you need to resolve your claim.

Why Choose Ryan Orsatti Law?

If you’re struggling with an unresponsive insurance adjuster, don’t wait any longer. Contact Ryan Orsatti Law today for a free consultation and let us help you get the compensation you deserve.


Being ignored by an insurance adjuster can be incredibly frustrating, but you don’t have to face this challenge alone. By documenting your efforts, escalating your concerns, and seeking professional assistance when necessary, you can ensure your claim is handled fairly. Remember, at Ryan Orsatti Law, we’re here to help you every step of the way.

If you’re facing difficulties with your insurance claim, contact Ryan Orsatti Law today for a free consultation.